Star Moon LED Fairy String Lights

Payment:

Free shipping on all orders. No minimum purchase.

We currently accept major credit cards (VISA, Mastercard, AMEX, etc) and PayPal payments.

Although you will be able to display prices in different currencies, We will still process orders in default US dollars.

A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified.

You should receive a tracking confirmation email to track the status of your order within the 3-5 business day handling time after your order has been completely processed.

Refund policy

Upon delivery of the Goods, you will promptly examine them. If any of the Goods ordered have been damaged in transitor have been incorrectly shippedor are defective through faulty material or factory workmanship

You must notify us in writing (email support@lightzey.com) within 30 days from the date of delivery of the relevant Goods (You will be deemed to have accepted such Goods if you fail to notify us within such period).

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you instructions on how and where to send your package. We will not be obliged to accept the return of any such Goods without a returns number having first been obtained by you.

Please Note：

For non-quality reasons, the customer shall cover the return freight.

You can always contact us for any return question at support@lightzey.com.

or by mail using the details provided below:Lightzey [Re: Privacy Compliance Officer] Office1  Pama House Stockport Road East  Bredbury Stockport SK6 2AA, UK

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Please allow approximately 1-2 weeks for return processing. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If you paid by credit or debit card, we’ll process a refund to the same card originally used to place and pay for the order once we receive your return. Please allow approximately 5-7 business days to credit back to your original form of payment. 

If you paid using PayPal or Apple Pay, we’ll process a refund to your PayPal account or your Apple Pay account originally used to place and pay for the order once we receive your return. Please allow approximately 1-3 business days to credit back to your original form of payment. 

We'd love to hear from you - please use the form to send us your message or ideas. Or you can contact us through these ways:

Call Us: +44 7405956291

Email: support@thelightzey.com 

Our business hours are from Monday - Friday from 9am to 5pm GMT except bank holidays. You will receive a response within 2 business days.

Still have a question or comment? You may find an answer in our FAQs. But you can also use the form below to send us a message: